Customer Help
Find clear answers about orders, shipping, returns, payments, product setup, and custom requests, with practical guidance on CNC equipment and the details to prepare before contacting support.
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General Info
Everything You Need
Start with the material, part size, machining operations, and level of precision your project requires. Then compare those needs with the product’s listed work area, power, dimensions, supported tools, and machine compatibility.
Compare the component’s specifications with your machine, controller, driver, and power supply documentation. Model numbers, voltage, current, connectors, mounting dimensions, and supported firmware can all affect compatibility.
Review the product page for available dimensions, electrical ratings, included components, and compatibility notes. If a detail you need is not listed, contact support with the product name or model and your specific question before ordering.
Some products may be easier to use in a basic setup, while others require knowledge of wiring, machine configuration, or CNC software. Check the product description and documentation to understand the required components and skills before purchasing.
Confirm the component matches your machine and that you have the required tools, cables, drivers, and documentation. Disconnect power before installation and follow the manufacturer’s instructions; seek qualified help if electrical connections or machine setup are unfamiliar.
Use the contact method listed on our Contact page and include the product name, model number, and a clear description of your question. For setup or compatibility questions, adding photos and details about your machine and controller can help us understand the situation.
My Orders
Track Your Order
Check for an order confirmation on the checkout page and in the email account used during purchase. If you do not receive confirmation, review your spam folder and contact support with the purchaser’s name and any available order or payment reference.
Changes or cancellations may depend on the order’s processing and fulfillment status. Contact support as soon as possible with your order number and requested change; a request may not be possible once the order has entered fulfillment or shipped.
Use the order status link or account page if one was provided, or contact support with your order number. Status information may change as the order moves through processing, fulfillment, and shipment.
Contact support immediately with your order number and the corrected address. Address changes may be limited once an order is being prepared or has been handed to the carrier, so wait for confirmation before assuming the update was made.
Compare the delivered items with your order confirmation and packing information. If something appears to be missing, contact support with your order number and photos of the package and its contents so the issue can be reviewed.
Check your order confirmation and account page for available purchase records. If you need a different document or billing details corrected, contact support and provide your order number and the information required for the request.
Shipping Info
Delivery Information
Available destinations can depend on the product and fulfillment options shown at checkout. Enter your delivery address during checkout to see whether shipping is available for your location before completing the order.
Shipping charges, if applicable, are calculated or displayed during checkout based on the destination and order details. Review the total before placing the order, including any shipping or other charges shown at checkout.
Delivery timing can vary by destination, product availability, fulfillment processing, and carrier service. Review the estimated timing shown at checkout or in your shipping confirmation; any estimate may change while the package is in transit.
If tracking is available, the tracking details will be provided through the shipment notification or order status information. Carrier tracking may take time to update after dispatch, so check again later if the link initially shows limited information.
International orders may be subject to duties, taxes, or handling fees set by the destination country or carrier. Check the information shown at checkout and your local import rules to understand whether additional charges may apply.
Check the carrier’s tracking page for the latest scan and look around the delivery location or with household members and building staff. If the package remains missing or the tracking information appears incorrect, contact the carrier and our support team with your order number and tracking details.
Returns Policy
Returns & Refunds
Return eligibility depends on the product, its condition, and the terms in the posted Returns Policy. Review that policy before sending anything back, and contact support if you are unsure whether your order qualifies.
Contact support with your order number, the product you want to return, and the reason for the request. Wait for return instructions and authorization, if required by the policy, before shipping the item.
The applicable condition requirements are described in the Returns Policy and may vary by product. Keep the product, accessories, and packaging together while your request is reviewed, and avoid modifying or using the item further if you are seeking a return.
Responsibility for return shipping depends on the reason for the return and the terms of the Returns Policy. Please review the policy or contact support for instructions before arranging shipment, since unauthorized or incorrectly addressed returns may be difficult to process.
Refund processing depends on the return review, the original payment method, and the financial institution. Once the return has been assessed and a refund is issued, check with your payment provider for its posting time.
Photograph the product, packaging, and any visible damage, and contact support with your order number as soon as possible. Include a description of the issue and avoid discarding the packaging until support advises you on the next steps.
Payments Help
Payment Methods
The payment methods available for your order are shown during checkout and may vary by region. Confirm the options displayed before submitting payment.
A payment may be declined because of incorrect billing details, bank restrictions, insufficient funds, or a verification requirement. Check your information and contact your bank or payment provider if the issue continues; you may also try another method shown at checkout.
The timing of a charge or authorization can depend on the payment method and checkout process. Review the checkout details and your payment account, and contact support with your order reference if a charge appears unexpected.
The currency and order total should be displayed during checkout before you confirm payment. Your bank or payment provider may apply its own exchange rate or foreign transaction fee for cross-border purchases.
The final amount may include shipping, taxes, duties, currency conversion, or fees applied by your payment provider, depending on the order and destination. Compare your statement with the checkout total and contact support if you cannot identify a charge.
Approved refunds are generally directed to the original payment method, subject to the payment provider’s process and the applicable policy. Processing and posting times can vary, so check with your provider if the refund does not appear after it has been issued.
Product Support
Product Questions Answered
Check the product page and any documentation included with the item for available setup and operating guidance. If you cannot find the information you need, contact support with the product name or model number.
Include the product model, your CNC machine and controller details, relevant electrical specifications, and a description of what you are trying to do. Photos of the connections or setup, along with any error messages, can help make the question easier to assess.
Review the setup instructions and confirm that the product is connected and configured according to its documentation. Stop operating it if you notice unusual heat, noise, smell, or visible damage, then contact support with a description of the issue and your setup details.
Compare the electrical ratings, connector types, mounting dimensions, control signals, and supported configuration listed for each item. If any required specification is unclear, ask support to help identify what needs to be confirmed before connecting the products.
Send support the machine model, the part name or model number, and photos of the existing component and its connections. If available, include the part’s label or specifications so the replacement can be compared against the original setup.
Check the warranty terms that apply to your purchase and contact support with your order number, product model, and a description of the issue. The available options depend on the product’s terms and the results of the support review.
Custom Orders
Custom Services
Contact us with the machine or component you are interested in, the work you need it to perform, and any configuration requirements. We can review the details and let you know whether a suitable option or custom arrangement is available.
Describe the intended application, material, part dimensions, required motion or capacity, and any machine or controller models involved. Drawings, photos, or specification sheets can help clarify the requirements.
Share the project requirements and the constraints that matter, such as available space, workpiece size, electrical setup, or required axis movement. Product suitability should be confirmed against the listed specifications before an order is placed.
A quote may depend on the requested configuration, components, quantities, and delivery destination. Send the relevant requirements to support and wait for a written quote that identifies the proposed products, pricing, and any applicable terms.
Custom orders may involve sourcing or preparation steps that limit later changes. Contact support as soon as possible with your order reference and requested revision; wait for confirmation before assuming the change has been accepted.
Timing depends on the requested configuration, product availability, preparation requirements, and shipping destination. Ask for an estimated schedule during the quote process, and refer to the written order confirmation for the timing provided for your specific request.